What you buy
BlankSage sells digital access to tests, test series, and paper-upload entitlements. The applicable product, price, currency, and any product-specific limits are displayed before you pay. Nothing is physically shipped.
BlankSage · Customer information
Cancellation and Refund Policy
BlankSage products are delivered digitally. This policy explains checkout cancellation, refund eligibility, and expected processing times.
Last updated: October 8, 2026
Cancelling before payment
You may close the payment checkout window before completing payment. No order is treated as paid unless the payment provider confirms it. If your bank or payment app shows a debit while checkout reports a failure or remains pending, do not repeat the payment immediately; first check your account purchase history and contact us with the transaction reference. If a debit is reversed by the bank, the time to show the reversal depends on the bank/payment method.
When to request a refund
Contact us promptly if you were charged twice for the same order, payment was captured but access was not supplied, the digital product materially differs from its listing, a material service defect prevents use and we cannot reasonably resolve it, or you believe a charge was unauthorised. We investigate the payment and account records and may ask for information needed to identify the order. A change of mind or non-use after the digital product has been correctly supplied will not normally qualify for a discretionary refund. These conditions do not limit remedies required by applicable consumer law.
How to request help
Email support@blanksage.com with the account email, product name, approximate payment date, and order/payment reference if available. Describe what happened and attach a redacted screenshot only if it helps. Never send a full card number, CVV, UPI PIN, password, or OTP. You may also use the Contact page for grievance details.
Review and refund timing
We aim to review refund requests within five business days. If a refund is approved, we initiate it to the original payment method within five business days of approval. Your bank, card issuer, UPI app, or payment provider may take additional time to post it; timing varies by payment method. We will share the refund reference when available. If the refund is not visible after ten business days from the refund confirmation, contact us and your payment provider with that reference.
Effect of a refund
A full refund may remove test access or paper-upload entitlements granted solely by the refunded purchase. Access obtained separately through another purchase or an authorised grant is not affected by that refund. Partial refunds do not automatically restore or extend access unless we confirm otherwise.
No recurring student charges
Student checkout currently takes one-time payments and does not automatically renew. There is no recurring student plan to cancel. If a product's purchase page expressly describes a recurring charge in the future, its cancellation terms will be displayed before you agree to that purchase.
Launch offers, credits, and free access
Free bundle choices and rewards do not involve a payment and cannot be exchanged for cash or refunded as a listed-price amount. Joining a promotion after an earlier purchase does not automatically refund that purchase. Buying a bundle separately is optional and its normal payment and refund conditions apply. The expiry of a free campaign does not create a charge or remove access obtained through a separate valid purchase.
Exchanges, technical failures, and evaluation disputes
Digital access cannot be physically returned. Contact support if you selected the wrong product before using it; any exchange requires confirmation and is not automatic. A poor score or disagreement with an AI explanation does not alone establish that the purchased service was defective; report the disputed question so we can investigate. This does not exclude a refund or other remedy when the service was materially defective, misdescribed, not delivered, or otherwise subject to a remedy under law. For an outage or a failed evaluation, we will assess restoration, a replacement attempt, access extension, or an appropriate refund based on the issue and applicable rights.
Unauthorised payments and disputes
Report an unauthorised payment promptly to your bank or payment provider as well as to support@blanksage.com. We do not require you to abandon a lawful bank dispute to ask for help. We may need to reconcile an existing chargeback or reversal before issuing another refund so the same charge is not returned twice. No fee is charged simply for submitting a refund complaint.
Complaint escalation
If the issue remains unresolved, contact Nishant Gupta, Grievance Officer, at nishant@blanksage.com or +91 96327 66066 with the previous support reference. We aim to acknowledge complaints within 24 hours and resolve them within 15 days; consumer complaints will be acknowledged within 48 hours and redressed within one month, subject to any shorter legal requirement. This policy does not prevent you from using a consumer commission or other applicable statutory remedy.